What is Technical Support?
You may have faced various problems in your computer over the years when you would have tried to fix the technical issues. But, did you ever take technical support? Technical support does not necessarily mean that you get support from your local computer vendor. But, the broader term of technical support refers to online technical support where you have a technician that is located in a call center to troubleshoot all problems that are related to technical issues of your computer. The technician is able to locate the problem in your computer by accessing it remotely through an online connection. Alternatively, there are also other technicians that are not able to troubleshoot by connecting to your computer; however they provide help through verbal instructions.
Generally technical support is provided by various IT companies in order to enhance the customer loyalty in terms of troubleshooting queries that are related to their products. As a result, the customers do not have to go to local vendors to fix their computer issues as they can just dial the number that is located in the company’s website. Once a customer is connected on the other line, the technician runs some diagnostic test in order to see where the problem lies. However, the important factor in technical support is the communication between the customer and the technician which has to be effective in order to troubleshoot the problem in less time and according to the convenience of the customer.
If you are looking for a leading technical support company then you can contact iYogi in order to troubleshoot your queries for repairing your computer. IYogi can provide you with a complete diagnostic of your computer in terms of finding the causes that affect your computer. Through remote tech support you will get assistance with the software and other hardware issues that affect your computer.
What are the types of Technical Support?
Technical support can be divided into different categories depending upon the type of service that is desired from the customer. It is essential to have technical support as you cannot troubleshoot all the queries that may be related to your computer on your own. This is mainly due to the fact that a customer’s knowledge regarding the repair of his or her computer is very limited. It may sometimes seem that it is easy to troubleshoot a problem, however, one should not underestimate the problem of a computer. But, the effects of one area getting faulty after your repair can have an adverse effect on the entire computer. In order to understand the concept of technical support and what are the effects that it can have on your computer, here are some types of technical support that can be used to troubleshoot various problems:
If you have bought a computer for the first time from a particular brand or manufacturer, then you will also be entitled to get free technical support from the company for a particular time period. Companies usually adopt this brand strategy in order for you to have greater loyalty to the company. This strategy also enables the company to maintain a database of all the problems that have been encountered by various users after the product release. When this database is assessed, it will be easier for the company to mitigate the errors that were in the product. With free technical support, you will not be charged for the queries that you have regarding fixing the computer. In fact, you can also get upgrades and software updates completely free of cost.
As it was discussed above, all products have a lifetime on which the company that is offering a computer will decide the technical support for the computer. The company provides support for all queries that are related to the computer only for one year. In this situation, you will have to make sure that if you want to configure your computer through technical support, it is necessary that you do it within one year of buying the computer. This will ensure that you have received technical support based on the standards of the company’s policies. Annual technical support is enough to enhance the overall general functions of the computer in order to make sure that your computer runs smoothly and for a long time. It is usually after annual technical support that you may also opt for an extended period of technical support. This can be crucial as you may have got the experience of using the company’s technical support and if you are satisfied with the services then you can go for opting the technical support services for an extended period of time.
If you feel that you will only need technical support for your computer or other device on certain times, then you can opt for subscription based technical support in which you will be charged just for the single technical support that you have opted for. In this situation, you can make a call to the technician for remote technical support in which you will only be charged one time. This is called subscription based service in which you will only be charged for the single service that you take from the company. This is one of the easiest ways to configure your computer for repairing it from the technician based on your own convenience. For example, if you feel that you need to optimize your computer in order to make it work faster, then you can just contact the technical support at least just once in six months or once in a year, which will enable you to save a lot in terms of servicing your computer. Generally, home users opt for subscription based technical support more than a business or an organization. Moreover, through subscription-based technical support, you will be able to get support for all issues including hardware and software.
Software technical support only refers to technical support that involves particular software. For example, if you have a virus issue, then you can get technical support for the software by just asking for an antivirus scan. In this situation, the technical support will only charge you for the services that they have offered in configuring the software and for software product. Software technical support is considered to be based on just a single specific problem that you may have noticed. It does not, cover technical support for the optimization of the entire computer, as it is only used for the specific troubleshooting of the software that is installed. In this situation, it is always advisable to know comprehensibly as to what is the problem with the software that you want to repair, in order to save costs.
All computer products whether they are printers or network scanner, all come under a warranty period. In a warranty period, you can contact the technical support of the company which will provide a free repair service for the product. All you have to do is provide the information regarding the date on which the product was purchased along with the details of the defects in the computer. A warranty period is usually up to one year in which you can avail the help of the technical support specialist which will enable you to diagnose the problem with the computer in the warranty period. The advantage about this technical support is that you can troubleshoot the problem free of cost. However, the only disadvantage is that you will not be able to optimize the computer.
Why do you need Technical Support?
Technical support is required for a variety of reasons. Some of the reasons include, cost, time and high end expert knowledge in order to get a quality level of technical support for your computer. Here are some of the reasons that explain why you need technical support:
If you get your computer repaired through a local computer engineer then the chances are that he may charge you extensively more. In this situation, it is better to get technical support from the company that you have purchased the computer or any other online technical support company, which will only charge you based on the subscription.
If you will try to troubleshoot the computer problem on your own, then you may have to spend a lot of time. However, by taking help of online technical support, you will be able to save time. If you are able to get technical support for your computer, you will be able to realize that it is much faster to diagnose the issue with expert help.
The biggest advantage of getting technical support for your computer is that the chances of getting the problem resolved are quite high. It is due to this reason that you will be able to get high-end technical support as the technical specialist are thoroughly trained in these issues.
How iYogi can provide Technical Support
iYogi is a leading technical support company which provides overall computer troubleshooting through remote technical support for various issues related to hardware and software. If you feel that you computer is infected with a particular virus, or you feel that your computer is running slow, then you can always contact iYogi in order to troubleshoot issues relating to computer problems. iYogi Certified Technicians can help you to diagnose the issue and enable you to locate the source of the problem in your computer. Once the problem is located, you can install software on your computer which will enhance the performance of your computer.