iYogi FACT SHEET

Company India (Gurgaon) - USA (New York) - Mauritius

Established - May 2005

Privately held with investment from SAP Ventures, Canaan Partners & SVB India Capital Partners
   
Employees 550
   
Target Markets Individuals

Digital Home

SOHO (Small Office Home Office)

Small Business
   
Geographies

United States

United Kingdom

Canada

...and fast expanding to 12 additional geographies across the globe
   
Resolution Rate 87%
   
Customer Satisfaction 93% audited across 99% customers
   
Certifications

Microsoft Gold Certified Partner

Certified Professional - Systems Engineer

Certified Systems Administrator
   
Delivery

24X7X365

Phone & remote access

Support Dock [desktop dashboard] - iYogi's proprietary Tool Bar rests on the user's desktop to offer a single interface to the user for proactive maintenance and support. Support Dock offers the following functionalities:

 
Instant Recovery
  An incremental back-up system that can be programmed to a daily/weekly/monthly frequency to restore the PC to the lastknown good condition for softwares, data files and personal settings. System recovery within 15 minutes for 10 GB data.
   
Push-to-Talk
  An intelligent dialer to schedule a call with the iYogi technician (including the option for a preferred technician) without requiring to browse through Interactive Voice Response (IVR).
   
Live Help
  Instantaneous hands-free trouble shooting that eliminates the telephony process through remote access.
   
PC Maintenance
  Proactive PC health-check functionalities including disk management, defragmentation, disk clean-up, startup manager, browser optimization and memory optimization.
   
My iYogi - Member's Area
  Individual subscriber space featuring real-time user/PC information as recorded by iYogi, call history, resolution status, video review files of remote support actions, online data repository and networking platform to connect with other iYogi customers across the globe.
   
Online Back-up powered by Carbonite
  Stores data in encrypted form for data security and saves up to five (5) last versions.
   
Products - Home & SOHO
Annual Unlimited Subscription $169.99 Per-computer per-year [MSRP]
Green PC Services $9.99 Per-computer [MSRP]
Set-up & Install  
- Desktop & Laptop $59.99 Per-computer [MSRP]
- Operating System (Vista & XP) $59.99 Per-computer [MSRP]
- Anti-Virus $14.99 Per-computer [MSRP]
- Spyware $14.99 Per-computer [MSRP]
- Printers $14.99 Per-computer [MSRP]
- Software $14.99 Per-computer [MSRP]
- MP3 Player $14.99 Per-computer [MSRP]
- Digital Camera $14.99 Per-computer [MSRP]
- Wireless Router $24.99 Per-router [MSRP]
PC Health-check & Optimization $39.99 Per-computer [MSRP]
Diagnostics & Repair  
- Desktop/Laptop $39.99 Per-incident [MSRP]
- Email Client $29.99 Per-incident [MSRP]
- Printers $24.99 Per-incident [MSRP]
- MP3 Player $24.99 Per-incident [MSRP]
- Digital Camera $24.99 Per-incident [MSRP]
- Software $29.99 Per-incident [MSRP]
- Anti-virus / Anti-spyware $39.99 Per-incident [MSRP]
   
Products - Business
Annual Unlimited Subscription $169.99 Per-computer per-year [MSRP]
Microsoft Windows Server $180.00 Per-server per-incident [MSRP]
- Diagnose & repair  
Microsoft Windows Server $220.00 Per-server [MSRP]
- Set-up & install  
Microsoft Windows Server $1999.00 Per-server per-year [MSRP]
- Annual Unlimited Subscription  
Microsoft Exchange Server $180.00 Per-server per-incident [MSRP]
- Diagnose & repair  
Microsoft Exchange Server $396.00 Per-server [MSRP]
- Set-up & install  
Microsoft Small Business Server $180.00 Per-server per-incident [MSRP]
- Diagnose & repair  
Microsoft Small Business Server $396.00 Per-server [MSRP]
- Set-up & install  
Google Apps $49.99 Per-company [MSRP]
- Set-up & install  
Google Apps $9.99 Per-incident [MSRP]
- Troubleshooting & Support  

 

Call 1 800 237 3901
Annual Unlimited Tech Support for just $16999
Call 1 800 237 3901

Annual Unlimited Tech Support for just $169.99

Speak to a tech expert

Global tech expert

Global tech expert

Partik Bhatia

Speak to a tech expert  (pr. Par-tic)

Get comprehensive

24/7 technical support for
just $16999 a year

  • Unlimited 24/7 access all year long
  • Antivirus & antispyware support
  • Secure your data and online identity
  • Tools to keep your PC running fast