Internet of Things is
Transform customer experience through real-time dataDownload Whitepaper
How the Internet of Things is Revolutionizing Customer Service
Unified support platform for a connected world to manage a trillion devices
Support and customer experience management for the emerging IoT verticals
What's trending in the new frontiers of IoT
Communicate with your connected customers at the point of need via phone, chat, email, or social media.
Digital Service Cloud offers an elaborate set of tools to monitor & manage customer demographics, behavior and IoT technology adoption.
Deflect a part of your support volume while empowering your
connected customers with self-help portals.
Realize cost reductions and
lower AHT through automated solutions for top call drivers. The platform remotely manages devices to deliver pre-emptive support.
Combine the power of analytics with asset intelligence to glean the lifetime opportunity potential of customers.
Download as PDF UUI: Easily programmed by Internet of Things innovators and easily controlled by consumers Executive Overview The Internet of Things (IoT) has not yet reached its full potential, and in order to do so, it must go beyond the concept of Internet-enabling mechanical devices, and embrace human elements. The idea of controlling […]Download whitepaper
The extreme innovation that the Internet of Things has enabled isn't really about the "things." It's about the new services they enable.Download whitepaper
Driven by an increased focus on the Internet of Things and smart homes, telcos have the potential to deliver new profitable services via an intelligent customer service architecture.Download whitepaper
During the California Gold Rush of 1849, miners rushed to stake a claim for exclusive rights to dig for gold in what they believed would be the most profitable ...
Talking to people about the Internet of Things reminds me of the story “The blind men and the elephant”, where a group of blind men touch an ...