iYogi is a leading provider of online subscription-based technical support services offered directly to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary iMantra software technology platform, iYogi delivers on-demand support services to hundreds of thousands of subscribers globally. iYogi also recently launched on-ground support services across continental USA. iYogi’s customer base is spread across the United States, the United Kingdom, Canada, Australia and the GCC.
iYogi offers its services primarily through long-term unlimited service subscription plans of 1 to 3 years allowing customers to choose a plan which works best for them. The company also provides thousands of single incident sessions every day and its services are available on a 24/7 basis 365 days a year. Customers can choose from various channels to contact iYogi including web-based self-help support, real-time phone, chat and e-mail.As part of these subscriptions, iYogi offers a comprehensive suite of service offerings including diagnosis and repair, installation and maintenance services and training for multiple devices, software applications and other products including PCs, digital cameras, MP3 players, printers etc. iYogi also supports a range of Apple devices. iYogi’s customer satisfaction scores are amongst the highest in the technical support industry.
iYogi’s wide range of service offerings which are brand-agnostic makes it a “one stop shop” for many customers’ technology support needs. Customers can rely on iYogi to address many of their technical support needs and avoid the complexities of working with multiple support providers associated with each individual device or software application they purchase. This decreases the problem resolution time and enhances customer satisfaction.
iYogi’s proprietary technology platform, called iMantra gets smarter with every customer interaction. It documents every problem, solution and relevant hardware and software specs while capturing each customer’s demographic information and creates a behavioral profile. All this information is available is at the fingertips of iYogi’s tech experts, combining a powerful knowledge base with a comprehensive set of tools and technology expertise that can be accessed on demand to deliver quality tech support any time of the day and any time of the year.